Support

PDFpen 6 and PDFpenPro 6 come with extensive online help, which you can access from the Help menu in the program. You can also view the latest Help online or download a PDF version. (PDFs of PDFpen 5 Help, PDFpen 4 Help and PDFpen 3 Help are still available.)

FAQ

Read the Frequently Asked Questions below. Your question might already be answered.

Can't find your answer?

If you can't find the answer you need in the Help or the FAQs, send an email to PDFpen Support. Smile's responsive support team will answer your email as quickly as possible!

We try to answer all our support mail within 24 hours — and most of the time much sooner than that! If you've emailed us and have not had a response within 24 hours, your email may not have reached us for some reason. Please resend it.

Frequently Asked Questions

How do I install PDFpenPro?

See the installation instructions here.

How do I buy PDFpenPro?

Buy PDFpen now from our web store. To buy from within the product itself, or via fax or phone, click here for instructions.

I purchased on the Mac App Store after October 15, 2012. How do I get a free upgrade?

PDFpen or PDFpenPro 6 can only be upgraded for free via download of the direct-purchase version of PDFpen or PDFpenPro 6, not via the Mac App Store version. When you launch the downloaded app, you'll be prompted to locate your PDFpenPro 5 Mac App Store receipt file, as that can only be read with your permission. Once your receipt is verified, PDFpen or PDFpenPro 6 will offer to contact our server and issue you a license to the direct purchase version.

Are PDFpen and PDFpenPro compatible with Mac OS X 10.7 (Lion) and Mac OS X 10.8 (Mountain Lion)?

The latest versions of PDFpen and PDFpenPro are compatible with the latest versions of 10.8 and 10.7. (Download the latest version of PDFpen and PDFpenPro here.)

I have more than one computer. Does a single license allow me to install on all of them?

Yes, if you are the only user of those computers. If you have multiple computers used by more than one person in the same household, you can purchase a Family Pack license, which covers 5 computers in the same household. (Click here for more information.)

How does PDFpenPro compare to Adobe Acrobat and Preview?

See this comparison chart of PDF editing features in other PDF editing software.

What is the difference between PDFpen and PDFpenPro?

PDFpenPro has all the PDF editing features of PDFpen. PDFpenPro also has the ability to:

• convert websites to multi-page PDFs, complete with hyperlinks
• create cross-platform fillable PDF forms
• convert static non-fillable forms into fillable forms
• create and edit PDF document Table of Contents
• edit document permissions

More information about PDFpen.

What if I don't have Mac OS X 10.6 or later?

For Mac OS X 10.4 and 10.5, please download PDFpenPro 4.7.1. For Mac OS X 10.2.5 - 10.3.9, please download PDFpenPro 2.4.3.

How can I purchase a license for version 4.x?

PDFpen v.5 was released on September 9, 2010, so we stopped selling PDFpen v.4 licenses on that day. A PDFpen v. 5 license can be used to register version 4. This license will also work in the future to register PDFpen v.5 should you update to Mac OS X 10.6 Snow Leopard and need to be able to run PDFpen v.5.

Is there an education discount?

Yes, there is a 30% education discount. Please visit our education store for more details.

When are updates available on the Mac App Store?

Smile submits applications for review by the Mac App Store on the day that they are released. Apple must approve the update, and has sole control over when they appear in the Mac App Store.

General

I launched PDFpenPro, but nothing happened. What's wrong?

Look for the PDFpenPro icon in the Dock. If you click you'll see that the upper-left text in the menu bar changes to "PDFpenPro". To proceed, select "File > Open" from the menu. PDFpenPro needs you to open a PDF file to begin. PDFpenPro can launch PDFs, Word documents and other image formats such as JPG, TIFF, PNG. If you prefer to start from scratch select "File > New One Page Document".

How can I set up PDFpenPro as the default PDF program instead of Preview or Adobe Reader?

Select a PDF file in the Finder, and then select File > Get Info. Locate the "Open with" section in the resulting window and change it to PDFpenPro. Click the Change All button that then appears below and PDFpenPro will be the default.

Why is there a Smile logo on my PDF when I save it?

Documents saved by the PDFpenPro demo retain this watermark. The only way to remove the watermark is to purchase a license for PDFpenPro and register the application. When you open a watermarked document with a registered copy of PDFpen, the watermark will be removed automatically and you can simply save again to permanently remove it. Do not save watermarked documents using File > Print > PDF > Save as PDF... or the watermark will remain permanently as though you'd printed to a physical printer.

Export a PDF to Word format, hows and whys.

If you have questions regarding PDFpenPro's export to Word feature, please see Word Export.

I need the ability to write freehand. Can PDFpenPro work with my tablet device?

Yes, PDFpenPro works with pen tablet devices such as Wacom Bamboo, Axiotron's Modbook etc. For quick markups, you can use the "Scribble Tool" for freehand drawing on your PDF. To use this tool simply, launch your PDF with PDFpenPro, select the Scribble Tool and write away.

Can I use Outlook or another email client for File -> Email Document?

Yes, PDFpen uses your default email client for that function. To set your default email client, launch Apple's Mail application and visit its General preferences. Set your Default email reader to Outlook or another email application then quit Mail. PDFpen will now use your newly-specified email client for File -> Email Document.

Storing and editing documents in iCloud

What are the system and version requirements for iCloud?

You will need PDFpen or PDFpenPro 5.7 or later on OS X Lion 10.7.2 or later to access PDFpen documents on iCloud (Mac App Store version only). The latest Mac App Store versions of PDFpen come iCloud enabled. 

Apple restricts iCloud access to applications purchased through the Mac App Store.

Editing Documents

Can PDFpenPro do actual text editing: replace or change wording, change paragraph spacing, change font type, etc?

Yes. Select the text you want to modify using the “Select Text” tool, and click the "Correct Text" button in the toolbar. The selected text will be replaced by an editable text block.

How do I get a tool to revert to the Select tool after each use?

By default, a tool will stay selected after each use. To override this, double-click the tool. The Select tool will become active after each use of the Text tool. You can also uncheck the "Keep tools selected after use” option in Preferences.

I started typing some text using the Text tool, but it is too wide. I have resized my text box, but when I try to type in it after resizing, it reverts to its original size. How can I keep the new size?

Select the text box, and choose "Edit > Wrap Text" from the main menu.
Note: If you use the text box tool to drag out a text box, instead of just clicking to create a text box, Wrap Text is the default behavior.

How can I adjust font size and type in PDFpenPro?

To change the font on your current document, choose Format > Font > Show Fonts and select your font type and size. If the size does not change automatically, go to the Cog dropdown menu and choose "Edit Sizes." To set you default font size for current and future documents, choose PDFpen > Preferences. Then, under "General Preferences," you can select "Default font."

Why can't I print or modify my document in PDFpenPro?

Is this a document-specific issue? Otherwise, authors of PDF documents may set permissions separate from those in the operating system. These permissions govern the abilities to edit, save and print documents, and PDFpenPro respects these permissions. To edit you will need to contact the original author of the document and ask for a version without restrictions.

How do I reduce the size of my PDF file?

You can reduce the color depth and resolution of images and scanned pages by choosing Edit > Resample Image. Reducing a color scan to monochrome text will significantly reduce file size. For color images you can recompress them with a selective JPEG quality so they take less space but remain in color. See the PDFpen Help for more details under "Images, Signatures and Imprints" and "Scanning." Another way to reduce file size is to apply a Quartz filter when saving the document.

How do I flatten a PDF so that the elements I've added in PDFpenPro are no longer editable?

Choose Print from the File menu, and then click Save as PDF. The resulting file will not be editable in most PDF viewers. It will still be editable in PDFpen 3.X / PDFpenPro 3.X and later versions, because these versions allow you to edit any images in a PDF file, including ones that have been added by PDFpen and PDFpenPro.

Why are my pages not rendering in order?

PDFpenPro draws thumbnail images of document pages in the background, and the most recently requested sequence of images (e.g. where I've just scrolled to) is drawn first. If you have two processors you'll find that pages are frequently rendered out of order as PDFpenPro utilizes both of them to generate the thumbnails.

Can a PDF roundtrip to Word or other formats?

Yes. In order to open a Word document in PDFpenPro, from PDFpenPro select File > Open and then locate a DOC or DOCX file on your HD. It will open in PDFpenPro as a PDF. In order to export a PDF to a Word document:

1. Open the PDF you would like to convert and go to File > Export…
2. An Export to: dialog will open. Select a type of Word document, Word (DOC) or Word 2007 (DOCX).
3. Click Export. Depending on the size of the PDF this may take a moment. The dialog will change to show a progress bar along with the amount of time elapsed since the conversion started, and the estimated amount of time the conversion will take.
4. Once the conversion is finished a Save dialog appears. Choose where on your hard drive to save this new Word document. Open After Saving is checked by default. Find this at the bottom of the dialog box.
5. Click Save to finish.

A license for PDFpenPro is required, as is internet access. For more information see Word export.

Scanning & OCR

I want to Import from Scanner. How can I get my scanner to appear under Devices?

We use Apple's Image Capture framework for our scanning support, so your scanner should appear in the Image Capture application. If you do not see your scanner, you might try contacting Apple (AppleCare for your Mac) to see if they can help get your scanner working with Image Capture. Once that's sorted, it should also work with PDFpenPro.

What is OCR, and what happens to a document post-OCR?

OCR (Optical Character Recognition) is the process of converting a bitmap image of text (like a scanned document) into text that can be selected, copied and searched by PDFpenPro and other text editing software. When you OCR your document, the transformation occurs directly on the page as a text layer image-- it would not create another document. There is no extra output file. After the OCR progress bar finishes, you can edit the content of your document on the page in front of you.
Note: OCR will not produce an exact rendering of the text. You will need to proofread and edit the results. Some scanned documents perform better than others. See our OCR tips.

The OCR option is grayed out. How do I manually activate OCR?

Simultaneously hold down the Command+Option keys while choosing Edit > OCR Document. If you let go of Command+Option while in the Edit menu, the OCR option will switch from “OCR Document” to “OCR Page.”

Which OCR engine does PDFpenPro use?

On Intel-based Macs, PDFpenPro uses the OmniPage OCR engine, version 15.5, from Nuance Communications, Inc. For more info on OmniPage, please choose Help > License Agreement from the menu or visit http://www.scansoft.com/omnipage/capturesdk/linux/ and note that not all features of the SDK are licensed for use in PDFpenPro.

On PowerPC-based Macs, PDFpen uses the Tesseract Open Source OCR Engine. For more info on Tesseract, please choose Help > License Agreement from the menu or visit http://code.google.com/p/tesseract-ocr/.

Working with Images & Annotations

I want to sign my document. How can I do that?

You can sign your document by importing a scanned image of your signature onto the document. Images in JPEG, TIFFs and PNG formats work best. You can find more information on working with signatures here. If you do not have a scanned image available, you can also sign the document using the freehand Scribble Tool.

How can I “white-out” marks on poor/unclean scans or handwritten marks on my document?

If an image is embedded on your document like a watermark (unselectable), you can “white-out” the images by using drawing annotations e.g. scribble tool/textbox/ rectangle tool. For example, creating a rectangle using the Rectangle shape tool with white background fill should cover up the marks.

How can I create or eliminate borders around my textboxes?

You can create or eliminate borders around the textboxes. To create borders, increase the Stroke width > 1.00 in Object Properties. Conversely, if you want to eliminate borders, change Stroke to "None" in Object Properties; or, click on the square color swatch to change the border color to "white".

Document-specific Issues

What should I do when one of my PDFs is crashing PDFpenPro?

The original document may be off spec, or you may have uncovered a bug. Please try opening the original in PDFpen then select File > Print > PDF > Save as PDF... Open the newly saved document and perform your edits. If that works, please consider sending us the original document so that we can analyze why and hopefully make PDFpen handle that more gracefully in a future release. You can also send us your crash log to examine.

When I “select text” on my document: text disappears, text partially selectable, text changes to strange symbols etc. Why?

The document may be off spec or you may want to check your system for font errors. To check your system for font errors, launch Font Book in your Applications folder. Select the first item in the Fonts (middle) column, then choose Edit > Select All from the menu followed by File > Validate Fonts. If there are problems, you'll need to remove the problem fonts then quit and re-launch PDFpen again. Otherwise, feel free to email us with a copy of your document with details of what you are trying to do and the problems you are having editing so we can examine and reproduce your issue from our end.

I can’t select anything on this document. The tools are grayed out.

Is your document a scanned document or a bitmap image of text the size of a page? If so, please OCR your document.

I OCRed the document, but I still can’t select anything. Why?

The issue may be that you are working with vector graphics (images embedded onto the document like a watermark). In these cases, text cannot be selected. To edit your document, use the Text tool and create a text imprint box with solid background fill and type over the existing text.

Creating Forms & PDFpenPro

I just created a form with PDFpenPro but my recipients using PDF readers cannot save their forms. Why?

PDF readers only have read and write capabilities, and typically cannot save forms. Only PDF editors can save forms. This is how it works across the board. If you are using PDFpenPro v.5x, you can create a "Submit" button which allows users and recipients to work beyond the limitations of PDF Readers. Most Readers support submitting forms in HTML, FDF, XFDF, and PDF formats. You can find more information on PDF applications and submitting forms via Help in PDFpenPro.

How can I adjust tab order?

Choose Arrange > Show Tab order to adjust tab order on your form.

Permissions & Security

I want to password-protect a PDF document. Can I do that with PDFpenPro?

Yes. Choose File > Save (or File > Save as) from the PDFpenPro menu. Check the box next to "Secure Document with Password" and enter your desired password in the field. Re-enter the password in the Verify field, before saving the PDF.

Can you limit user interaction on a PDF e.g. Read and Write only?

Editing document permissions is new for version 6 and a PDFpenPro only feature.

1. Open the Inspector window to the Document Permissions tab. (Window > Document Permissions).
2. Next to the Owner Password: field click Add… in order to add a password.
3. Enter a password in the Password: field, and then in the Verify: field. Click Okay to finish.
4. Select your permissions. The Presets: popup has a list of common permissions settings. Please look in the Help for an explaintion of the options.
5. Choose File > Save to apply these settings.

AppleScript

Does PDFpenPro support Bates numbering?

Yes, to do this choose Script > Number Pages Using Bates Numbering… If you are familiar with AppleScript, you can hold down the Option key and change the script in the Script Editor.

How can I apply a Header or Footer?

To create a Header or Footer, choose the graphic you want to use. Drag the graphic onto the first page and position it. Then, choose "Imprint all Pages as First" from the Script menu. The Header or Footer should apply throughout the document. If you do not have a graphic, you can create a textbox with the Text tool. Type your text in the box. Then, go to the Script menu > Imprint all Pages as First.

More questions?

Please send us a detailed email and our fast and friendly support team will respond.

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