DiscLabel Support

DiscLabel Support

Create, print, & share professional-looking CD and DVD labels and covers!

DiscLabel Support

DiscLabel comes with extensive online help, which you can access from the Help menu in the program. You can also view the latest Help online or download a PDF version.


Read the DiscLabel Frequently Asked Questions (FAQs) below. Your question might already be answered.

Can't find your answer?

If you can't find the answer you need in the Help or the FAQs, contact DiscLabel Support. Smile's responsive support team will answer your email as quickly as possible!

We try to answer all our support mail within 24 hours — and most of the time much sooner than that! If you've emailed us and have not had a response within 24 hours, your email may not have reached us for some reason. Please resend it.

Frequently Asked Questions

How do I install DiscLabel?

See the installation instructions here.

How do I buy DiscLabel?

Buy DiscLabel now from our web store. To buy from within the product itself, or via fax or phone, click here for instructions.

Is DiscLabel compatible with Mac OS X 10.9 (Mavericks)?

Yes, the latest version of DiscLabel is compatible. Find more information on specific versions supported in Mavericks here. (Download the latest version of DiscLabel here.)

I have more than one computer. Does a single license allow me to install on all of them?

Yes, if you are the only user of those computers. If you have multiple computers used by more than one person, you can purchase a Family Pack license, which covers 5 computers in the same household. (Click here for more information.)

Does DiscLabel support printers that print directly on CDs and DVDs, like the ones from Canon, Epson, Primera and Dymo?


I'm printing on a printable disc, but it prints off-center. How do I fix that?

The usual cause of printing mis-alignment is an incorrect Page Setup. To fix this please go to File > Page Setup. Select your printer in the "Format for:" menu. What you select in the "Paper size:" menu depends on the printer you are using.

  • Epson: Paper size: A4
  • Canon: Paper size : Tray <LETTER> (you will see some letter of the alphabet listed, select it. This is also the tray letter you need to use in the Media: popup)
  • HP: Paper size: CD/DVD

Which label types does DiscLabel support?

Here is a list of the label types that DiscLabel presently supports. We are constantly adding support for more labels. You can update the labels available from the internet. In the Media mode, click on the media list drop down and choose "Edit Media List..." In the window that appears, Press the "Update from Internet" button.

DiscLabel NEATO edition supports only Fellowes/NEATO label types.

What if I don't have Mac OS X 10.4 or later?

For Mac OS X 10.2.5 - 10.3.9, please download DiscLabel 2.4.1.

Where can I download previous versions of DiscLabel?

DiscLabel 3.3.2 and DiscLabel 4.4.2 are still available for download. Both require Mac OS X 10.4 or later.

How do I add a new label type to DiscLabel?

See our instructions for adding a new label type. Note that you can only add label types to DiscLabel, not DiscLabel NEATO edition.

How do I import graphics from applications other than iPhoto?

You can import graphics from a file using the Import Image button from the Edit window. In the Import Image palette, choose "Folder" from the Image Source popup menu. In the popup menu just below that, select "Choose Folder..." then find your image file and click the "Open "button. The Import Image palette can also import images from iTunes.

You can drag and drop images from other applications directly into DiscLabel's Edit window. Just drag the image file into over the the design in editing area. A green '+' should appear next to the dragged item indicating that it will be added to your design when you release the mouse.

You can also import graphics from files using the "Import..." command in the File menu in the Edit function.

How do I apply a background color to my design?

Important: Before starting, make sure that nothing is selected and the background layer tab is active. The Object Properties tab of the Inspector palette should be visible. (Click the Inspector button to open the palette if it's not visible.

1. Click the Fill color button. The Colors palette opens.
2. Select a color.
3. Drag the color swatch onto the disc surface in the edit area.
Note: a background fill color can only be solid, not a gradient. To make a gradient fill background, just add a circular shape to the background layer and apply any fill to that.

What is the DiscLabel NEATO Edition?

The DiscLabel NEATO edition is a special retail version of DiscLabel that comes packaged with CD/DVD labels and inserts from Fellowes/NEATO. You can download the NEATO edition here.

DiscLabel supports LightScribe, where can I find out more?

You can find our LightScribe page, with the LightScribe driver here.

People are talking

"Amazing help from the guys at Disclabel. Not only are they great at creating software, but great at customer service!"

-Sean Sines, European Manager, The Musik Lounge

System Requirements

DiscLabel 6.x is compatible with OS X 10.6 and later. DiscLabel 6.x also requires a G4 or Intel processor. For G3, please download DiscLabel 5.4.2.

Previous Versions

DiscLabel 5.4.2
DiscLabel 4.4.2
DiscLabel 3.3.2
These versions require Mac OS X 10.4 or later.

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Do you miss receiving our tips emails? You can find our Email Tips Archive here.

Available for Download on the App Store

System Requirements:

DiscLabel 6.x is compatible with Mac OS X 10.6 and later.