Smile Policies

Smile will not sell, trade or rent information supplied to us by our customers, except as may be required by law. This includes your contact information, as well as any data that you supply to us in the course of a technical support interaction or customer service inquiry.

Here is detailed information on our data processors. You may contact Greg Scown regarding privacy and data request issues.

Here is policy info for our TextExpander service.


Smile sends email announcements of product updates and new versions, as well as special offers and company news. You can unsubscribe from or change preferences for any of our email lists easily by clicking on the unsubscribe links that appear at the end of every announcement.

Purchases are processed by one of our e-commerce providers, Paddle, FastSpring or eSellerate. Any information given in the course of a purchase transaction is protected in accordance with the privacy policy of the site where the purchase is made. For more information, see the privacy policies of Paddle, Fastspring or eSellerate.

In-product and online store orders for PDFpen and PDFpenPro are conducted by our reseller is the Merchant of Record for those orders. Paddle provides customer service inquiries relating to those orders, and processes returns.

Smile uses DevMate to obtain usage information on some of our products. The handling of this data is governed by the DevMate Privacy Policy.

Smile does not advertise its products or websites using unsolicited commercial email (UCE) / spam, nor do we condone this behavior from others.

TextExpander touch custom keyboard

The TextExpander touch custom keyboard requires Allow Full Access to be turned on so that it can:

  • expand snippets by sharing snippet data with the TextExpander app
  • play sounds for key taps and snippet expansion

The keyboard maintains a small buffer of recent key taps for the purpose of matching a snippet abbreviation. The buffer clears after a limited number of key taps.

The keyboard does not require or use network access.

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These are low-volume mailing lists, which require your confirmation to join. Unsubscribe at any time. No spam. Smile will not sell, trade or rent your information per our Privacy Policy.