Need PDFpen support? There’s a good amount of resources out there to help you get answers to your most pressing PDF editing questions. In this post, we list all the places you can go to get PDFpen help, whether you want to find out about a certain feature, learn how to perform a specific action or troubleshoot.
PDFpen Help Resource 1. In-App Help Menu
Need PDFpen support? Start here. PDFpen’s Help menu concentrates all of PDFpen’s help resources.
Located to the far right of the Menu bar, between Window and the AppleScript icon, it’s your one-stop-shop for all things support.
From the Help menu, you can:
- Locate a menu item
- Find specific content within PDFpen’s online manual
You can also access:
- PDFpen’s online manual
- PDFpen’s Welcome window
- PDFpen’s support form
- PDFpen video tutorials
- PDFpen for iPad & iPhone’s App Store page
- PDFpen’s Read Me! file
- PDFpen’s License Agreement
One of the handiest things about PDFpen’s Help is that it shows you the exact location of a tool or feature under its corresponding menu so you don’t have to dig around for hours trying to find it.
Enter the name of the tool in the search field. When it appears as a result for “Menu Items,” click it. You’ll see a big blue arrow pointing to it, as shown below:
Use the Help menu to learn to use PDFpen as you go. Whenever you get stuck, just enter one or more relevant keywords in the search field.
PDFpen Help Resource 2. Video Tutorials
Video tutorials are a great way to learn how to do specific things in PDFpen.
We have a few great video tutorials for both PDFpen and PDFpenPro, available from both the PDFpen and PDFpenPro support pages and the PDFpen for Mac and PDFpenPro for Mac playlists in our YouTube channel.
They’re narrated by David Sparks, aka MacSparky, who, in addition to being the master of all things Mac, has a wonderfully soothing voice and a reassuring way of showing you how to do stuff. He’s pretty much our David Attenborough of PDF editing.
Video tutorials for PDFpen – which, again, live on this page – include:
- How to highlight, comment, draw and more
- Sign PDF documents
- Editing and redacting text
- Filling in PDF forms
Video tutorials about features specific to PDFpenPro, which live here, include:
We’re working to make more videos available soon.
PDFpen Help Resource 3. Frequently Asked Questions
How do I upgrade to PDFpenPro? Why can’t I register PDFpenPro? What’s the difference between PDFpen and PDFpenPro? Does Smile offer discounts to students?
If a PDFpen question is gnawing at you, there’s a good chance it’s occupied the minds of other PDFpen users, too. To find out, you can check out our list of frequently asked questions, or FAQs, here.
PDFpen Help Resource 4. Online and Offline Manual
If you’re the type who likes to know the ins and outs of the software you use, you’ll want to dig into our online and offline manuals.
As we mentioned before, the online manual is available from the Help menu. To access it, open PDFpen and choose Help > PDFpen Help.
If you want to, you can also download the PDF version of it here.
The manuals include all you might ever want to know about PDFpen, including a list of features; information about how to register and install; a guided tour of the menus and main tools; instructions for editing, working with, and saving PDF documents.
PDFpen Help Resource 5. Take Control of PDFpen Ebook
We love the ebook Take Control of PDFpen so much we give it away for free to all licensed users of PDFpen.
Written by Michael E. Cohen – a former teacher and programmer with a talent for translating complex ideas into language everyone can understand – Take Control of PDFpen is the ultimate guide to PDFpen and PDFpenPro.
PDFpen Help Resource 6. Smile Software’s Support Team
Sometimes, you need to talk to a human about your PDF problems. Luckily, Smile has some of the kindest, most knowledgeable experts to help you with your account, billing and PDF editing troubles.
There’s Christiane, the all-knowing solver of all account and billing issues; Jeff, the friendly tech genius who can figure out the solution to any problem – provided you send him log files and aren’t afraid to try a couple of things; and Angel, a real-life spiritual being who tackles the most challenging PDFpen issues while simultaneously project managing PDFpen version updates; and John, our weekend support hero.
Our amazing, in-house customer support team is available via email 7-days a week and typically responds within 24 hours.
Need Help? We’re Here for You
We designed PDFpen to be easy to use, but its many features and possibilities mean you’ll inevitably run into some doubts or issues. Whenever that happens, we’re here for you.
- Like to learn by doing? Use the Help menu to locate the tools and information you need as you play around with PDFpen.
- More of a visual learner? Check out our video tutorials.
- Need an answer fast? See if you can find it in our FAQ.
- Don’t mind geek speak? Don’t mind geek speak? Check out our manual*.
- Bookworm? Get Take Control of PDFpen.
- Need the help of a real human? Contact us.
*For links to older versions of PDFpen manuals, check out “Where do I find Help resources?” in our FAQ.