Privacy Details for SmileSoftware.com

Smile collects some personal data from its customers for the following purposes and processes that data using the following Data Processors:

Advertising

Facebook

Google Adwords

LinkedIn

Microsoft Bing

Cookies, Purchase Funnel, Usage Data

Analytics

Google Analytics

Cookies and Usage Data

App Activation

(not applicable to subscription TextExpander)

DevMate

Email, name, license code, product details

Automation

Zapier

Transitory data for process automation (e.g., contact form details from WuFoo to create support case in Desk)

Payment Processing

eSellerate

FastSpring

Paddle

PKI-compliant transaction data subject to service’s privacy policy

Contacting Customers

Desk from Salesforce

Email, name, support exchanges

Mailchimp

Email, name, list membership, product interest

Survey Monkey

Email, name, survey responses

WuFoo

Support form content, webinar signups (WuFoo is a subsidiary of Survey Monkey)

Database

MongoDB

TextExpander application database: snippets, groups, organizations, etc.

Rackspace

Purchase database: email, name, contact info, license code, transaction details

Sales

Close.io

Email, name, contact info, position, company, email exchanges with Smile’s sales staff, augmented with Business Intelligence where possible

Clearbit

Business Intelligence – queried to augment sales data

Social Media

Facebook

Google+

LinkedIn

Hootsuite

Twitter

Handle, follower count, relevant public messages, direct messages

Video

YouTube

Analytics data, channel subscriptions


Accurate as of May 24, 2018. Reviewed and updated approximately quarterly.

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