Privacy Details for SmileSoftware.com
Smile collects some personal data from its customers for the following purposes and processes that data using the following Data Processors:
App Activation
(not applicable to subscription TextExpander)
DevMate
Email, name, license code, product details
Automation
Zapier
Transitory data for process automation (e.g., contact form details from WuFoo to create support case in Desk)
Payment Processing
eSellerate
FastSpring
Paddle
PKI-compliant transaction data subject to service’s privacy policy
Contacting Customers
Desk from Salesforce
Email, name, support exchanges
Mailchimp
Email, name, list membership, product interest
Survey Monkey
Email, name, survey responses
WuFoo
Support form content, webinar signups (WuFoo is a subsidiary of Survey Monkey)
Database
MongoDB
TextExpander application database: snippets, groups, organizations, etc.
Rackspace
Purchase database: email, name, contact info, license code, transaction details
Sales
Close.io
Email, name, contact info, position, company, email exchanges with Smile’s sales staff, augmented with Business Intelligence where possible
Clearbit
Business Intelligence – queried to augment sales data
Accurate as of May 24, 2018. Reviewed and updated approximately quarterly.