TextExpander 5 Support

For support for the latest version of TextExpander see TextExpander.com.

Learn with our video tutorials. Search our Knowledge Base. Review the FAQ.

Video Tutorials

TextExpander in a nutshell.

See what TextExpander is all about in this overview.

What’s New in TextExpander 5

This video covers: suggested snippets, abbreviation reminders, custom snippet file location, sync with iCloud Drive, simplified expansion of lengthy fill-in snippets, inline search, JavaScript.

Working with Snippets

This video covers: snippet anatomy, making snippets, abbreviation, labels, content types, images, hyperlinks, expansion options.

Date and Time Macros

This video covers: how to insert macros, date / time snippets, date / time math, clipboard.

Fill-In Snippets

This video covers: using fill-in fields, fill-in types, Tab key.

Working with TextExpander touch

This video covers: syncing TextExpander and TextExpander touch, setup abbreviations, using the TextExpander touch keyboard, edit in iOS.

TextExpander Preferences

This video covers: expansion preferences, using delimiters, default case sensitivity, iOS group settings.



  • Getting started? Watch TextExpander in action with our Video Tutorials above.
  • TextExpander comes with extensive Help documentation:
    • In-app Help manual: Look under Help in the TextExpander menu bar
    • Off-line Help manual: Download the PDF
  • Can’t find your answer? Contact us

How do I install TextExpander?

Why isn’t TextExpander 5 available in the Mac App Store? If I bought TextExpander 3 in the Mac App Store, can I still upgrade to TextExpander 5?

TextExpander cannot be “sandboxed” according to the latest restrictions from Apple, and is therefore no longer available in the Mac App Store. Those who currently have Mac App Store licenses just need to download TextExpander 5, which will see the Mac App Store license and offer the upgrade.

Is TextExpander compatible with OS X 10.11 (El Capitan)?

Yes. TextExpander 5 requires OS X 10.10 or later. For OS X 10.9 – 10.7 download version 4. Locate both versions on our downloads page.

What if I don’t have OS X 10.10 or later?

Find downloads for your OS X version in System Requirements.

TextExpander doesn’t work and takes me to the Universal Access pane, why?

TextExpander requires access to assistive devices, but that setting has moved locations from OS X 10.8 to OS X 10.9. Instead, please go to System Preferences > Security & Privacy > Privacy > Accessibility. Both “TextExpander” and “TextExpander Helper” need to be checked in the Accessibility list.

TextExpander is giving me a warning about TextExpander Helper on every restart, but I can’t find TextExpander Helper, how do I fix it?

You can find an explanation, and a fix, in our blog post “Yosemite, TextExpander Helper, and Accessibility Permission.”

I have more than one computer. Does a single license allow me to install on all of them?

Yes, if you are the only user of those computers. If you have multiple computers used by more than one person, you can purchase a Family Pack license, which covers 5 computers in the same household. (Click here for more information.)

What’s new in TextExpander 5?

  • Suggests snippets from phrases you habitually type
  • Reminds you of missed opportunities to use your abbreviations
  • Customize snippet file location
  • Sync via iCloud Drive or any sync folder
  • Simplified expansion of lengthy fill-ins and scripts
  • Search and expand snippets, abbreviations, and suggestions inline as you type
  • Preview expanded snippet
  • Refreshed statistics display
  • Supports JavaScript snippets that also operate on iOS
  • Updated for Mac OS X 10.10 Yosemite (required)

For the complete list, read the TextExpander 5 detailed release notes.

Help! TextExpander stopped expanding my snippets! What happened?

It is likely that another application has enabled secure input, which prevents TextExpander and other text expansion applications from monitoring your keystrokes. There are a number of applications, including Firefox and Chrome, that cause this situation. For a list of applications and suggested workarounds, please read TextExpander and Secure Input.

How do I choose an abbreviation for my snippet?

A good abbreviation is:

  • short
  • easy to remember
  • unlikely to be typed by accident
  • unique

Duplicating an abbreviations first character (ddate, ssig, zzip) is one way of creating abbreviations that meet these critieria.

Is TextExpander a keylogger? Is TextExpander a safety risk? Are you spying on me?

While TextExpander does indeed log keystrokes, these keystrokes are never saved or sent anywhere. Moreover, TextExpander empties its cache whenever you type the spacebar. Thus, TextExpander hardly ever remembers more than 20 characters of what you most recently typed. Using TextExpander does not compromise your privacy.

How do I uninstall TextExpander?

TextExpander 5.x

  1. Delete the TextExpander application from the Applications folder.
  2. Delete the TextExpander settings file, Settings.textexpandersettings, wherever you have stored it. If you are not syncing your snippets, TextExpander will default to saving your file here: Macintosh HD/Users/[Home]/Library/Application Support/TextExpander/Settings.textexpandersettings

TextExpander 2.x

  1. Go to TextExpander’s preference pane in System Preferences and uncheck “Enable TextExpander” in the Preferences tab.
  2. Choose “Show All” in System Preferences.
  3. Control-click on the TextExpander icon and select “Remove TextExpander Preference Pane” from the resulting contextual menu.

TextExpander 3.x and 4.x

  1. Delete the TextExpander application from the Applications folder.
  2. Delete the TextExpander settings file here: [Home]/Library/Application Support/TextExpander/Settings.textexpander

I’ve lost my serial number. How can I get it again?

Use the handy online serial number lookup.

Knowledge Base

Didn’t find your answer? Search our Knowledge Base.

System Requirements

Mac OS X 10.13, 10.12, 10.11, and 10.10 (High Sierra, Sierra, El Capitan, Yosemite)TextExpander 5.1.6
Mac OS X 10.9, 10.8, and 10.7 (Mavericks, Mountain Lion, and Lion)TextExpander 4.3.7
OS X 10.6 (Snow Leopard)TextExpander 3.4.2
Mac OS X 10.5 and 10.4 (Leopard, Tiger)TextExpander 2.8.1
Mac OS X 10.5 and 10.4 on PowerPC G3 (Leopard, Tiger)TextExpander 2.5
Mac OS X 10.3.9 (Panther)TextExpander 1.3.1

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